ORACLE
UX Design Internship
I designed a virtual healthcare tool for emergency response situations, conducted research on emergency response and telehealth in disaster zones, and collaborated with the Redwood Design team to ensure pattern alignment.
Team:
Oscar Murillo & Catherine Lim (Managers)
Role:
UX Design Intern
Year:
2025
Challenge
In disaster zones, front-line healthcare providers face critical challenges in triage, communication, and care coordination. During these disasters, people are faced with long wait times at hospitals and nurses are overwhelmed by the surge of patients that arrive.
Objective
This project explores virtual care solutions to support rapid response and decision-making in emergencies. My objective was to design a solution for use in crisis settings, contributing research, E2E flows, and prototypes that may inform Oracle Health’s virtual care platform.
Results
Utilizing this kit would be helpful in terms of when there are power outages as the kit is connected through satellite. This will help mitigate any challenges due to connection challenges. It also allows for specialized medical devices to be used by patients, making the vital intake process more efficient and easing the workload on nurses. Lastly, it provides patients with an alternative option to receive care so they can quickly get help.
Timeline
My internship consisted of a 12-week program where I worked with Oracle’s Redwood Design team on forward-looking product concepts in healthcare emergency response situations. During this time, I got to collaborate with cross-functional partners to bring more clarity, accessibility, and cohesion to product experiences.
The Problem
Rise In Natural Disasters
These disasters such as earthquakes and wildfires can cause obstacles in patients getting medical care such as power outages, road closures, traffic jams, and a loss in service.
Rise In Spending
These disasters such as earthquakes and wildfires can cause obstacles in patients getting medical care such as power outages, road closures, traffic jams, and a loss in service.
Outcomes
These disasters such as earthquakes and wildfires can cause obstacles in patients getting medical care such as power outages, road closures, traffic jams, and a loss in service.
Shape of Data: Maui Wildfire
=
10.72 hours
=
15.01 hours
1.5 hours
=
1.5 hours
Opportunity
Virtual care is a great solution during a crisis where people are not able to get care at their normal provider, due to the obstacles from natural disasters, so this kit allows these patients to collect their vitals using pre-connected medical devices and receive care wherever they are thanks to the kit’s satellite connectivity.
Final Screens
Here we start the kiosk inspired design so the patient can start their virtual visit quickly.
Sign in
First, the kit asks the patient to sign in. Since this patient is under Supremo Health, the system can pull their past records to streamline the process, showing only the relevant vitals, tests, and information needed for a faster, more personalized assessment.
Symptoms
She is first asked a few questions about her visit, which she can answer using the microphone or by tapping the text box to type.
Temperature
On the side it shows the patient where to look and the video feedback turns on indicating their camera has been enabled. Their temperature then gets scanned.
Heart Rate & Sp02
After the patient grabs the pulse oximeter and it is detected that they have it on their finger, the device will start measuring. If the device is on wrong, the kit will prompt to readjust and try again.
Blood Pressure
With the blood pressure monitor there are a few extra steps. The tablet first tells her to connect the cuff to the monitor before the reading can start.
Weight
Lastly, the kit asks for the patient's weight. The tablet prompts them to step on the scale, but if they are unable to, they are also given the affordance to say or enter their weight.
Vitals
On the calendar page, users can find past recorded sessions and events as well as a brief summary of each event they attended. For example, on 6/12, this user connected with 32 people and had 4 conversations.
Telehealth visit
On the calendar page, users can find past recorded sessions and events as well as a brief summary of each event they attended. For example, on 6/12, this user connected with 32 people and had 4 conversations.
Takeaways
Healthcare problems can’t be assumed. Real solutions come from understanding the actual challenges patients and providers face, which only happens through conversations with subject-matter experts.
Urgent care wait times aren’t just about provider shortages. Every patient must complete a vitals check first, creating a major bottleneck regardless of how many clinicians are available.
Avoid jumping straight into high-fidelity. Over-polishing too early slows down iteration and limits the number of ideas you can explore.
Value the experience beyond the work. Carpooling to design events, grabbing lunch with mentors, and building relationships made the internship more meaningful than focusing solely on the design output.
